If a child or vulnerable person is found by our team members, we will guide the lost person safely to our offices beside the Orientation Zone, where they will be taken care of by a Visitor Services Officer until they are reunited with their parents or caregivers.
If you realise a child or vulnerable person in your care is missing, please approach any member of our staff who will alert the rest of the team to locate the missing person.
Lost and found items may be reported, deposited and collected from the Ticketing & Information Desk. Should you wish to claim a lost item, please be prepared to provide a clear description of the item. Any unclaimed items are recorded and stored for 1 month, after which they will be donated to a local charity shop or disposed of.
Our Visitor Services are open during operation hours. When you contact us in person, we will respond immediately in whatever way appropriate. When you contact us via another method, we are committed to getting back to you within two working days.
At Esplora we really appreciate feedback, no matter what it is. We love praise and we want to reward our team members when they impress our visitors. Constructive negative feedback is great too! We not only believe that it provides us with valuable lessons but most importantly it helps us to improve visitor satisfaction. There are several ways for you to get in touch with us: by phone, email, website contact form, Facebook messenger or in person at Esplora.
Our main aim is to make your experience a memorable one for all the right reasons. The Visitor Services Team is made up of the Front of House staff, who assist with your booking and any queries you may have before, during and after your visit to Esplora. The Quality Assurance Team is also here to receive your feedback and ensure you enjoy an excellent visitor experience at Esplora.
Rachael Blackburn Sciberras, Deputy Director, Quality Assurance
Rusianne Southby Mallia, Quality Assurance Visitor Services Officer
Eunice Briffa, Duty Manager
Rowena Cilia, Duty Manager
Maggie Schembri, Visitor Services Support Officer
Marines Calafato, Visitor Services Support Officer
Maryanne Abela, Visitor Services Support Officer
Alana Sacco, Visitor Services Support Officer
We are currently preparing our Visitor Services Charter. Watch this space.